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Episode 128: Scaling Product Operations with Blake Samic, Former Global Head of Product Operations at Stripe and Uber

Product Thinking

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How to Scale Product Operations

The first thing I would almost always recommend is that you really think about how can one person maybe two people one person to start streamlining these central information flows. You don't want to create a situation where it's like a product ops person comes in and really a PM should be doing that thing that they're doing or some other role should. As you think about ratios and things like that that make sense for this I have not found it to be that helpful to say there should be a clear ratio with product managers.

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