305 - Passion and Problems are Product Management
This is Product Management
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How to Connect Engineers to Customers?
It's easy for engineers to fall into the trap of not being as attached to customers. Engineers should be in front of product landers, and have their techleb part of research with them so they can understand pain points better. "That connection of hearing the customer say it, or seeing the customer said it, it's complete magic," he says.
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