The Importance of Understanding Your Customer's Situations

People will be doing their day jobs, but they might also find themselves in certain situations. And we give them a little bit of guidance, a bit of guardrails and the person who they can speak to if they need some further assistance. People are tired and distracted and have other things on their plate. It's not I think it's interesting. It's sort of what is just their top priority? Well, their top priority is to keep their job and to do well at your job. We need to be thinking about well, how is what we're asking them to do or think about? How is that impeding or supporting that objective? If it's supporting that objective, then

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