3min chapter

The Innovation Show cover image

Bob Moesta - Learning to Build

The Innovation Show

CHAPTER

The Importance of Listening for Control Factors

In 1985, Deming was an intern at Ford's Wixom Plant in Michigan. He learned how to change the way paint stuck on a Lincoln Continental car. His work helped reduce annual rework costs from $150 million to about 20 million. "Experimentation is at the core of really being an innovator," he says.

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