When you get us to do things that are out with what you are required to do, make no the default. And then say to yourself, can I make a case for this to be a yes? It's just slightly tweaking things. The other thing to say about setting boundaries and saying no is that if you've never been able to do it before, it's going to feel hard at first. But what I really ask you to do is think clearly about why you're saying no. Then try and be honest. Don't try and over explain. Just be really clear to the point, explain your reasons,. You may be surprised at how well-received they are.

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