Are You Working on Your Telephone Mannequin?

Paul was very gentle and polite in the way he explained to anna there was a problem. He used these phrases i'm a little bit concerned about you need to work on. Perhaps you should think about being a bit polite to clients. It's important for the image of the company. Oga, you can go. Take another biscuit with you. That's my last chocolate wafer. You lucky thing.