Is Friendly Reminder a Good Thing?

When i see a system and it was either done in a different way, or maybe a step was skipped, even if they arrived at the same eventual outcome, but they didn't do it that way, we use a phrase called friendly reminder. It's basically our version of constant gentle pressure from danny myer and setting the table. If i say friendly reminder, it means you're not in trouble. There's nothing wrong. We're just giving you a little help here to follow the steps exactly as we outlined him in our s o p. And by saying friendly reminder that at the beginning of our sentence, it kind of brings their guard down, makes them ready to receive what we