
Going Beyond Interesting for More Impactful Insights with Elizabeth Oates, Senior Director of Consumer Insights at Ulta Beauty
The Insighter's Club Podcast
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Then Is There a Technology Issue on the Back End?
Ulta Beauty's NPS scores have fallen in recent months. The company looked at 66 different touch points between a customer's order and delivery to the store. Ulta found that there was a couple of key places where it had to take action.
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