i was appalled, because it's a publicly traded bank. And theyre not maximising shareholder value, right? Lie. They're wasting a tremendous amount of money. If you by by hugging somebody and buying them a beer, you could give them a hundred thousand dollars less. But the reality is that those things like good will reciprocity are incredible. i had head a ex student who was working in a bank in new york. Instead of a bonus his bossi gave him the use of an apartment at hisa boss had for a whole year o. He said every day when he was able to go in the middle of the day for a few minutes and say high to his wife
Dan Ariely: Payoff
Dan Ariely is the James B. Duke Professor of Psychology and Behavioral Economics at Duke University and a founding member of the Center for Advanced Hindsight. His books include Irrationally Yours, Predictably Irrational, The Upside of Irrationality, The (Honest) Truth About Dishonesty, and his most recent book, Payoff: The Hidden Logic That Shapes Our Motivations.
Key Points
The things that motivate us are about accomplishment and achievement, not day-to-day happiness.
Most people realize that they themselves are not truly motivated by money, but they still assume other people are completely motivated by it.
Figure out a way to pay people that adds to the development of a long-term relationship, not a short-term transactional one.
It is important to find a way to connect people’s jobs to the final outcome of their work, because many people don’t feel connected to their organization’s main purpose.
Resources Mentioned
Payoff: The Hidden Logic That Shapes Our Motivations* by Dan Ariely
Predictably Irrational* by Dan Ariely
Drive* by Daniel Pink
Dan Ariely's website
Book Notes
Download my highlights from Payoff in PDF format (free membership required).
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