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7 Million Dollar Lessons | Ep 493

The Game with Alex Hormozi

00:00

When Dealing With an Upset Customer, You Need to Validate Their Anger

He says when dealing with an upset customer, you need to validate their anger. And so even if their complaint is ridiculous, it still is your responsibility," he says. "You have to take ownership of her because the alternative is you don't, and you never get better"

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