2min chapter

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#232 How are Businesses Really Using AI? With Tathagat Varma, Global TechOps Leader at Walmart Global Tech

DataFramed

CHAPTER

Balancing Metrics: Customer Experience vs. Financial Success

This chapter emphasizes the significance of measuring success through customer experience and operational efficiency, rather than focusing solely on financial gains. It highlights the importance of nurturing long-term relationships and understanding the time lag between customer satisfaction and revenue growth for sustainable success.

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