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2min chapter
200 - Making sense of data — with Neil Hoyne
The Futur with Chris Do
How to Ask More Questions in Customer Relationships
The book is about learning how to ask the right questions so that we can anticipate our customers needs. Be curious and don't be afraid of asking them anything, even if it's a simple question like 'do you want skinning sometimes?' It doesn't have to be part of a large survey. If you want to know when to ask questions, ask it on the thank you page. After they give you money, ask them questions that just me like, here's your order number. Rotate those questions an learn about it.
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