Encore: How to Build (And Rebuild) Trust | Frances Frei
TED Business
00:00
The Most Common Wobble Is Empathy
The component parts of trust are super well understood. If you sense that i am being authentic, you are much more likely to trust me. The most common wabble is that people just don't believe that we're mostly in it for them. We are all so busy with so many demands on our time,. It's easy to crowd out the time and space that empathy requires for. And for us, if we have too much to do, we may not have that time.
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