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How to Perfect Land and Expand w/ Kyle Duffy (VC, Gradient Ventures)

The Science of Scaling

CHAPTER

Mastering Customer-Centric Growth Strategies

This chapter explores the critical role of customer obsession in startup success and the strategies for effective onboarding and customer retention. It discusses the transition from small sales teams to larger, cross-functional teams while emphasizing the collaboration between sales and customer success to enhance expansion revenue.

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