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Navigating Labor Challenges and Automation
This chapter explores the complexities Starbucks faces in a competitive labor market, including the effects of wage inflation and evolving labor dynamics. It highlights the push for automation within the food service industry, illustrating the balance between technological advancements and the need for human interaction in cultivating workplace culture. Additionally, the discussion extends to the importance of mentorship and personal connections in professional growth, particularly in light of the pandemic's impact on in-person interactions.