In today’s episode, Massimo is joined by Therese Huston, a cognitive scientist at Seattle University and the author of three books. Her latest book, Let’s Talk: Make Effective Feedback Your Superpower, was recently published by Penguin Random House. Therese received her BA from Carleton College and her MS and PhD in cognitive psychology from Carnegie Mellon University. She completed a prestigious post-doc in neuroscience at the Center for the Neural Basis of Cognition and recently finished a post-graduate program in Organizational Leadership at the University of Oxford.
In 2004, Therese founded the Center for Excellence in Teaching and Learning at Seattle University. Her last book, How Women Decide, was named a summer reading title by Oprah.com and called “required reading on Wall Street” by the New York Times.
Therese leads workshops and consults internationally on how to give and solicit more actionable feedback. In addition to speaking at TEDx, Therese has talked at Microsoft, Amazon, the Cleveland Clinic, and the US State Department about how to create more inclusive workplaces.
Highlights from today's podcast include:
- The top 5 ways to make your feedback better
- How to give hard feedback
- How to ensure alignment on expectations between the manager and employee
- The importance of creating psychological safety when we give feedback to our employees
- Why it is so important for managers to praise the ‘superstars’ on the team as well
- What you can do to be a good listener
Connect with Therese:
Website
Linkedin
To download my Conscious Communication Workbook to support you in turning toxic conflict into collaborative gold, please visit Massimobackus.com/workbook
