This chapter discusses the significance of a privacy-focused approach to data collection, advocating for intentionality and data minimization. It critiques common industry practices that promote excessive data gathering and highlights the benefits of mindful data practices for enhancing customer empathy and reducing ethical risks.
While we don’t often call it out explicitly, the driving force behind much of what and how much data we collect is driven by a "just in case" mentality: we don't know exactly HOW that next piece of data will be put to use, but we better collect it to minimize the potential for future regret about NOT collecting it. Data collection is an optionality play—we strive to capture "all the data" so that we have as many potential options as possible for how it gets crunched somewhere down the road. On this episode, we explored the many ways this deeply ingrained and longstanding mindset is problematic, and we were joined by the inimitable Matt Gershoff from Conductrics for the discussion! For complete show notes, including links to items mentioned in this episode and a transcript of the show, visit the show page.