The Importance of Reputation in Property Management

16% of property management business owners who prioritized reputation as one of their top three business priorities were 16% more likely to have owner clients stay longer with them than the industry average. If you're really intentional about it, then you're going to incorporate a whole variety of things that you do in your business to elevate that customer service and or pivot or correct when negative ones come in. It's all good data and information if people are open to hearing it and not getting so defensive about it.