The NHS focused on the four hour maximum wait time for a patient, leading to employees like gaming the system and holding patients and ambulances until they'd be seen in four hours instead of documenting people as they walk in. One division director actually said, you know what, my entire division, it would make more sense if I rolled it up into my colleague's division. That one shape was like a $7 million savings. And so they found all of these other different kinds of savings just because they were thinking not of themselves anymore, but of the other person and in the context of the whole business. So that's one organizational people.
Heather Adams is a leading partner at the Arbinger Institute who focus on the 'Outward Mindset'. They coach businesses and leaders to become more effective and more aware of themselves and to achieve greater success.
The inward vs outward mindset is a fascinating topic that I wasn't 100% versed on and it was a real pleasure to receive a masterclass from Heather. In the interview, we learn more about what makes relationships work and how to view others. There are so many mistakes humans easily make that our brains trick us into and the outward mindset is a brilliant tool to make you a better human.Heather and The Arbringer InstituteConnect on LinkedIn (https://www.linkedin.com/in/heathergilmartin/)The Arbinger Institute (https://arbingerinstitute.com/)Books by the Arbinger Institute - (https://www.goodreads.com/author/list/828.The_Arbinger_Institute) Twitter (https://twitter.com/Arbinger)ABOUT THE HOSTMy name is Sam Harris. I am a British entrepreneur, investor and explorer. From hitchhiking across Kazakstan to programming AI doctors I am always pushing myself in the spirit of curiosity and Growth. My background is in Biology and Psychology with a passion for improving the world and human behaviour. I have built and sold companies from an early age and love coming up with unique ways to make life more enjoyable and meaningful.Sam:Instagram (https://www.instagram.com/samjamsnaps/)Quora (https://www.quora.com/profile/Sam-Harris-58)Twitter (https://twitter.com/samharristweets)LinkedIn (https://www.linkedin.com/in/sharris48/)Sam's blog - SamWebsterHarris.com (https://samwebsterharris.com/)Support the Show - Patreon (https://www.patreon.com/growthmindset) ## Subscribe!If you enjoyed the podcast please subscribe and rate it. And of course, share with your friends! Special Guest: Heather Adams.
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