The Five Secrets and the Critical Boss and How to Respond

CBT is an art form. It's not something you can do as a superficial formula. It's got to come from the heart. But it's so easy to convert almost any conflict into a joyous, wonderful interaction. If you're internally enlightened, so you're not feeling like you have a self that's threatened and then if you respond with warmth, with respect, with the disarming technique, that person who's criticizing you may actually have bad relationships with many people. Your worst relationship becomes one of the most enjoyable.

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