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How Chick-fil-A Achieves Fantastic Customer Service with Shane Benson
The EntreLeadership Podcast
How Do We Help People Get the Memo?
"Here's why we work. It's for the people outside these walls. We are fans of our fans," she says. "It just over and over again, it's ano day from stage he we're blessed to be a blessing phrases come out of that stuff" The team is trying to help new members get the memo about what makes up its culture by focusing on mission, vision, values, behaviors, rituals and cues.
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