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The Challenges of AI in Communication
This chapter delves into Zoom's AI Companion features and the implications of AI in video conferencing, including biases in speech analysis tools. The conversation examines the limitations of these technologies in assessing communication dynamics and highlights potential pitfalls in relying on AI for job performance evaluations. Additionally, the speakers address the impact of using metrics related to speech, such as filler words, and the psychological effects on individuals during crucial communication scenarios.