Partnering Frontline Workers with Experts

Don Kieffer, co-author of There’s Got to Be a Better Way, shares why “common sense” often misguides leaders and how dynamic work design helps organizations thrive. From calling meetings the worst form of organizational abuse to showing why managers can become their own obstacles, Don explains how making work visible and partnering with people closest to the work can unlock both adaptability and efficiency.

[0:00] Intro and Speed Round with Don Kieffer

[7:14] What Leaders Consistently Get Wrong

[10:29] Dynamic Work - What Is It?

[18:42] The Hot Stove Problem

[22:56] When the Boss Becomes the Problem

[28:18] The Power of Whiteboards

[36:01] Meetings: The Worst Form of Organizational Abuse

[42:46] Jazz, Improv, and Better Work Design

[45:44] Grooving Session - Handoffs, Huddles, and Making Work Work

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About Don Kieffer

There’s Got to Be a Better Way by Nelson Repenning and Donald Kieffer

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