There are friction points in our lives. How do we sand it down? How do we fix it? And then the third part is, have we done a good job? That applies to our own personal lives as well. It's been a very useful practice for me and for a lot of the people that I've worked with. Is a great practice. So all of our listeners go out and buy the book so you can learn exactly how to do it for yourself, but also for your organization.

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