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5min chapter
Microsoft Teams Impact on Telephony, Patrick Watson, Head of Research Cavell
Microsoft Teams Insider
The UCaaS Shift: Teams Transforming Telecommunications
This chapter delves into the transformative effects of UCaaS, particularly Microsoft Teams, on the telecommunications landscape, showcasing a notable decline in traditional telephony usage. It assesses the implications for service providers amidst a shifting user base and the emerging trends in shared calling, alongside forecasts for future growth in Teams telephony.
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