E221: Turning eCommerce Pain Into CX Pleasure With Proactive Order Tracking & Communication - Jessica Meher, Wonderment - THE ECOMMERCE EDGE Podcast - 26 May 2023
THE ECOMMERCE EDGE Podcast with Jason Greenwood
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The Importance of Retention in E-Commerce
SAS started COVID in 2020, when supply chain became the most common topic of every news story out there. We built a platform that gives them more visibility when things are going wrong to be proactive around those issues and then take action on them so they can deliver better customer experiences. WISMO tickets will be a significant portion of the effort that a customer service team will be putting in proactively with customers on a daily basis. And it's also great for customer success professionals because nobody wants to deal with complaints all day.
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