The Gradient: Perspectives on AI cover image

Upol Ehsan on Human-Centered Explainable AI and Social Transparency

The Gradient: Perspectives on AI

00:00

The Problem With the AI's Recommendation to Close Some Ports

The explainability that this company was looking for was at the intersection of the human and the machine, not entirely within the machine. People had no idea how to calibrate their trust on the system without really understanding how others are also interacting with it. Even though the AI system was technically not right, Julie actually got fired. So the accountability is squarely lied on the human user. And that's not what you want.

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