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BPL #1: Bob Koonce – Using Nuclear Submarine Culture To Create High Reliability Teams

The Debrief with Jon Becker

CHAPTER

How to Use Feedback to Improve Your Organization

As commanding officer, I walked the entire submarine. We also had very prescribed observations. Every week as captain, I would go back and watch maintenance on the nuclear reactor. So all these kind of observations, audits, assurance practices were all part of the feedback mechanism. But it's all about leadership and really understanding what's going on in your team and organization with your eyes on target.

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