Why You Must Build Slack into Capacity Planning

Earmark Media Presents a bonus episode of Earmark Podcast:

On the fifth stop of the Advisory Amplified tour in Atlanta, Blake sits down with Lisa Gilreath of Acuity and Valerie Heckman of OnPay to discuss what empathetic leadership actually looks like in an industry notorious for long hours and tight deadlines. The conversation covers everything from recognizing when team members are struggling to handling toxic high performers, with real talk about building slack into capacity planning and why unused PTO is a red flag. Lisa and Valerie share concrete steps for creating a culture where people feel supported enough to lean in when it matters most.

Meet Our Guests

Valerie Heckman

LinkedIn: https://www.linkedin.com/in/valerieheckman/

Learn more about OnPay

Official website: https://onpay.com

Lisa Gilreath

LinkedIn: https://www.linkedin.com/in/lisa-gilreath-2ba506a/

Learn more about Sorren

Official website: https://sorren.com/

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Transcripts

The full transcript for this episode is available by clicking on the Transcript tab at the top of this page