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4min chapter
The Art of saying 'No' and still being Customer Centric
The SaaS Revolution Show
Do You Think You Can Build This?
Says it's important to say no to many things, but why use the word 'no' in this instance? Told a customer they could not see them adding features for nine to three to four quarters. After 12 months was when we eventually won them and did get them as a customer later. "I think those friction points are good if we liketo use it refectively"
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