The first thing we always do is just to do a base line survey. We brought in a culture change organization called l r n, who wrote a book how the concept bein how you do everything is really what matters. Dove brought in consultants who worked with us in little focus groups made up of supervisors, hourly employees. And worked through what's not working? What doesn't work? Wherear we having challenges? What would make your work easier? Then we do a lot of kisen. I mentioned this earlier. We participate in those, we expect the leadership team to participte in those. and that involves everything from i spent time on the road riding with truck drivers making deliveries

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