AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
2min chapter
Workplace Confessions with Ben Foster: "Our Needy Customer" & "Roadmap Hell"
Rocketship.fm
Managing a Biggest Customer
My biggest challenge at the moment is how to properly manage things with one of our biggest customers. In truth, they have brought up certain feature requests that we're not moving forward with. But this particular customer is one of the only ones that had been particularly vocal about that request. How can we help these customers understand that we may not always do as they ask, without souring the relationship?
00:00
Transcript
Episode notes
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode