Workplace Confessions with Ben Foster: "Our Needy Customer" & "Roadmap Hell"
Rocketship.fm
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Managing a Biggest Customer
My biggest challenge at the moment is how to properly manage things with one of our biggest customers. In truth, they have brought up certain feature requests that we're not moving forward with. But this particular customer is one of the only ones that had been particularly vocal about that request. How can we help these customers understand that we may not always do as they ask, without souring the relationship?
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