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Lost in Work: Escaping Capitalism

Radicals in Conversation

CHAPTER

The Dynamics of Emotional Labor in Modern Work

This chapter examines the role of emotional labor in today's work environments, particularly within the service sector. It contrasts genuine emotional interactions with those dictated by algorithms and metrics, raising concerns about the implications for worker autonomy and mental health. The discussion also explores historical labor movements and contemporary worker demands for control and purpose beyond monetary compensation.

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