Alibaba Ticketing System - How Did It Work?

The app itself was quite simple. The most difficult part there is integration. You have a lot of things to integrate. For example, you don't have slack over there. Dink Talk is a chat system of Alibaba. They also have what they call it a change management system. So that all the changes in Alibaba, all of the deployment of the network changes can be automatically revert by one click.