Building Customer-Centric Pillars and Innovation at Amazon

The chapter explores the importance of customer experience pillars in the retail business, emphasizing low prices, fast selection, and convenient delivery as key values. It delves into Kaizen for continuous improvement, Jeff Bezos' customer-centric philosophy, and empowering invention within the company. The discussion also covers the success of Amazon's Prime membership program, the evolution of its platform, and the interconnected flywheel concept driving growth.