The Denial Strategy in the Common Shore Scandal

You mentioned the delay denier litigate strategy in relation to the common shore scandal. Was that strategy explicitly dictated from the top? Or was it more unspoken cultural thing? Because, you know, some of the claims were smaller than what the litigation was. You know, and if you want another example, there was a guy called Noel Stevens, who was a scaffolder. And he got convinced by the Commonwealth Bank, Bank Teller, to swap his Westpac life insurance policy for a common shore one. He ended up getting pancreatic cancer, terminally ill, put in a claim. So he had no money. But he fought for six months, he fought the bank while he