The Future of Financial Services - What Is an Ecosystem?

The Big Themes:
• Every industry: Think about how each one of them accelerated or propelled what they would have taken years to get to in a very, very short period of time.
• Some businesses have opened, some have closed: But one thing it's really taught us is we're able to touch billions of people in meaningful ways, across a broad spectrum.
• Constantly engaging with your customers: And the more you own your customer’s success, the more rewards you will see for your engagement.
• That's what you purchased: Today, you purchase a car that's convenient and that meets your sustainability, and is the next generation and it's driven through software.

The Big Quotes:
“But it's incredible how human beings have been able to cope with this and continue to cope with the scenarios around it in every place around the world.”

“And so we have to work every day, really hard to make our customers successful.”