The Dangers of Fluency

With computers and really with any topic, what you need is to have that superficial knowledge. And so again, fluency is sort of the lure there. It's so easy to generate some knowledge about a bicycle that you end up thinking that you understand how it actually functions better than you do. So I think that's another application of fluency and it shows another domain where fluency can be dangerous... disfluency is a better guide to how much we actually know.