Customer Is One. It's Understanding of Your Customer

Tech literacy is understanding of your customer. Make sure that your customer receives the highest value from your product. How do you get to that? Building better features, building features faster. You can translate that into finding better solutions as well. Take the example of Twilio. Back in the days, very early on, Twilio just replaced your SMS server with simple setting up confirmation SMS to not miss a doctor's appointment. Well, today, they offer automation services. So as a PO, my idea is maybe to interact with a customer for his doctor's appointment more actively,. Let's say the user should be able to cancel the appointment with an SMS to reschedule the appointment and