How Do We Help Fedex Change Their Culture?

"It was crazy I mean we were hiring people as fast as we could find them and occasionally we made mistakes because we thought we had to have people more than we had the right team that was a mistake it's better to turn the work down in our opinion until we get the right people to do the job if our focus is on quality so we learned lessons through all of that," he says. "We went from building buildings designing  to helping them change their culture not just how do we build a building"