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#122: Bill Rhodes, CEO of AutoZone – Value those you lead

How Leaders Lead with David Novak

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What's the Biggest Challenge in Customer Service?

It's the toughest labor market in my career. We're about 1% below, I think it was 63% versus 62 in the job penetration in the country. What we try to do is leverage our greatest asset. Our greatest asset is our autos owners. And so we have a referral program that pays them significant amounts of money. A lot of people have been doing sign-on bonuses and we've tried those.

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