The Hotel Investor Playbook cover image

How to Craft a Hotel People Will Actually Remember | Bashar Wali E49

The Hotel Investor Playbook

00:00

The Heart of Hospitality

This chapter explores the fundamental nature of hospitality, emphasizing authentic human connections over formal training. Through personal stories and practical examples, the speaker illustrates how simple, thoughtful interactions create memorable guest experiences. The discussion highlights the necessity of fostering a culture of care and ownership among staff to enhance emotional intelligence in hospitality.

Transcript
Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app