Introduction

Jean bliss is a customer experience expert who has held executive positions for micra soft and all state masda. She's also the author of i love you more than my dog, five decisions that drive extreme customer loyalty in good times and bad. Jean was with us back in episode 53, when we discussed her book, chief customer officer. And o you want to be a guest on day mba, it could happen when you join our knowledge leadership circle. Find out more at every day dash mba dot com.