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29min chapter
Scaled CS is all about efficiency
Gain Grow Retain
Scaling Teams and Delivering Value
This chapter discusses the challenges and strategies of scaling teams in customer success. It emphasizes the importance of collaboration, specialization, and problem-solving in creating an efficient and effective customer experience. The chapter also explores the concept of delivering value to customers and achieving measurable results through scaled customer success.
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AI-powered
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode