This chapter explores the challenges and progress of the Transportation Department under the leadership of the openly gay mayor turned Secretary, focusing on enhancing consumer protections in air travel. It emphasizes the need for accountability in airlines, efforts to improve customer service, and recent legal changes aimed at safeguarding passengers' rights, especially during the busy holiday season.
The year started with the door of an airplane falling off mid-flight. Frustrations with air travel have mounted since then. It’s up to Pete Buttigieg, the Transportation Secretary, to address those problems — which include everything from Boeing’s woes to the shrinking value of airline loyalty points.
Buttigieg joined the Big Take DC podcast in an exclusive interview to talk about the future of air travel, and his political future after his tenure in the Biden administration ends.
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