74: Reviewing Matthew Roche's Article - Problem Domain, Solution Domain
Explicit Measures Podcast
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Burning the Bridge - Trust Is Earned Over Time
"Trust is earned over time, andt can be broken in a second," he says. "If you start lying about things and over over promise, you insolently break that trust." 'Vision, execution and repetition' are key to bridging the gap between people's perceptions of what they're doing and how it will turn out for their customers,' adds COO John Defterios.
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