
Okta VP of Product on Building B2B SaaS Roadmaps and Leveraging AI in Product Management
Product Talk
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Engaging Customers for Product Success
This chapter highlights the importance of direct communication with enterprise customers in product management, focusing on the necessity of regular interactions to mitigate biased decision-making. It explores strategies for enhancing communication skills among team members and emphasizes cross-departmental collaboration to gather comprehensive customer insights.
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