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Why Customer Service Outsells Sales, 442

Making Chips Podcast for Manufacturing Leaders

CHAPTER

Sales vs. Service: The Key to Customer Loyalty

This chapter examines the critical differences between sales and customer service, advocating for a customer-centric approach that fosters long-term loyalty. The discussion emphasizes the importance of dedicated service teams and the detrimental effects of aggressive sales tactics, sharing anecdotes of negative experiences. It also highlights the role of technology and specialization in improving customer satisfaction and driving sustainable business relationships.

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