How to Automate Your Business

Pete: One thing you didn't mention that I'm a big fan of and that's why I love having you on here is automation. It's so easy to get lost in one off tasks and to lose sight of architecting and engineering how each piece of work flows through the organization. And we're talking flow charts, we're talking roles; rather than people thinking about what role do I am this person in what I have been doing and what are the responsibilities associated with that role. But let's just talk about the visibility and the accountability. Most business owners are in position where when they ask if so and so did such and such, they're hoping for a good answer. They