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S3 Ep4: Sheryl Cababa – Systems Thinking for Designers
Power of Ten with Andy Polaine
The Boundaries of Systems Analysis
When you come into systems analysis, you are bound by your own understanding and experiences. What's important is to engage people who have a different sense of bounded rationality. There was a thing that really stuck with me that Ben and Lavrens with whom I wrote the service design book. They talked about on and off ramps - this idea that each touch point has an on and off ramp.
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